The Power of a Smile
Travelers, particularly those on vacation trips, want memories they can look back on and smile. And offering an All-In-One Owner Services is the just the starting point for achieving those happy memories.
When it comes to tourist destinations, your guests expect service staff to be courteous, helpful and friendly. They also want staff members to be knowledgeable about the area and attractions. Remember, many travelers are visiting your area for the first time and are unfamiliar with it. When staff can direct people to attractions and sites, they will help guests build those wanted happy experiences.
Complaints are Opportunities
The oldest adage in customer service is that the customer is always right, even if he’s 100 percent wrong. This is not just about making customers happy and keeping them from visiting your competitors, it’s also an opportunity improve your business. Life is complicated – and so are some people – but it´s possible to use that to your advantage. Courteously helping a guest solve a problem often creates a loyal patron more willing to return in the future.
Positive is Contagious
Excellent customer service begins and ends with smiling staff members, positive attitudes and helpful, friendly tones. This is important in every industry, and it is of utmost importance here! After all, you are inviting your guests to the land of Mickey Mouse and Harry Potter! A friendly and magic attitude is just the beginning!
The extra mile
From booking to check out, go the extra mile to meet each guest’s unique needs and ensure they have everything necessary for the perfect stay while in your home.
Contact us to find out more about our Guest Experience team, a concierge-like service rivaling of many upscale resorts, on call 7 days a week, ready to respond to any and all guest inquiries
